Recent Card Breach Could Increase Phishing
In the wake of the nationally televised Global Payments card breach, the next several days or weeks are critical for members to be on the alert for any suspicious emails, text messages or phone calls requesting personal or financial information, especially card data. The card information that may be requested includes, cardholder billing address, 3 digit CVV2/CVC2 code found on the back of the card, or enrollment criteria/passwords for Verified by Visa or MasterCard SecureCode. This card information was not part of the recent Global Payments breach. Criminals may ask members for this information to add to the other card data they may have obtained from the breach to perform card present (key entered) or card-not-present (mail/telephone/internet) non-magnetic stripe transactions.
Please remember to never respond to emails, text messages or phone calls requesting this type of information. If you receive a suspicious request, immediately contact the credit union.
Cell Phone Scam
Recently we have had some members call in and let us know that they have received a call or text message (on their cell phone) that their debit card has been blocked and that they need to reactivate their card. You are asked to either push “1” to reactivate your card or call back an 800 number. If you do either of these you will be prompted to enter your card number and pin number. PLEASE DO NOT DO THIS. This is a scam to get your card number.
Please remember First Heritage would NEVER ask for this information via phone, text message or email. If you have provided this information please call us IMMEDIATELY at 800-833-3338 or 936-4667 so we may assist you.
This is a nationwide vishing scam that is targeting financial institutions. Any call that asks you to input your card number and PIN number in not legitimate.
Internet Banking Alert
Some internet banking users are being prompted to enter sensitive information once accessing the Internet Banking sign-on screen. This screen is caused by malware or a Trojan on the user’s machine. The fraudulent screen asks for sensitive information such as your card number and PIN. If malware or a Trojan on your computer directs you to this screen DO NOT provide any information and have your computer scanned for malware or Trojans. Please be aware that First Heritage will never ask you for sensitive information when logging into internet banking. If you have provided your card number when logging in please contact us immediately at 1-800-833-3338.