Person on their mobile phone

Safeguarding Your Information

Protect Your Identity

The more you know, the safer you'll be.

At First Heritage Federal Credit Union, the security of member information is a priority.
We are strongly committed to the safety and confidentiality of your records.

In today’s high tech world, we are able to do things more quickly and conveniently electronically whether it is to send a letter via email, pay bills or even go shopping online. With this increase in speed and convenience also comes increased risk. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer, and we would like to help you in this endeavor. Please take a moment to read this important information on how to keep yourself safe when conducting business online.

How To Keep Yourself Safe In Cyberspace
  1. Set good passwords. A good password is a combination of upper and lower case letters and numbers and one that is not easily guessed. Change your password frequently. Don’t write it down or share it with others.
  2. Don’t reveal personal information via email. Emails and text messages can be masked to look like they are coming from a trusted sender when they are actually from someone else. Play it safe, do not send your personal information such as account numbers, social security numbers, passwords, etc. via email or texting.
  3. Don’t download that file! Opening files attached to emails can be dangerous especially when they are from someone you don’t know as they can allow harmful malware or viruses to be downloaded onto your computer. Make sure you have a good antivirus program on your computer that is up-to-date.
  4. Links aren’t always what they seem. Never log in from a link that is embedded in an email message. Criminals can use fake email addresses and make fake Web pages that mimic the page you would expect. To avoid falling into their trap, type in the URL address directly and then log in.
  5. Web sites aren’t always what they seem. Be aware that if you navigate to a Web site from a link you don’t type, you may end up at a site that looks like the correct one, when in fact it’s not. Take time to verify that the Web page you’re visiting matches exactly with the URL that you’d expect.
  6. Log off from sites when you are done. When you are ready to leave a site you have logged into, log off rather than just closing the page.
  7. Monitor account activity. Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions right away.
  8. Assess your risk. We recommend periodically assessing your online banking risk and put into place increased security controls where weaknesses are found; particularly for members with business accounts. Some items to consider when assessing your online banking risk are:
    • Who has access to your online business accounts?
    • How and where are user names and passwords stored?
    • How strong are your passwords and how often are they changed? Are they changed before or immediately after terminating an employee who had access to them?
    • Do you have dual controls or other checks and balances with respect to access to online banking transactions?

Internet & Phishing Scams
Fraudsters continue to devise new schemes and scams to steal your personal information.
  • Phishing— Phishing is a term coined by Internet hackers who use email lures to "fish" personal information for purposes of identity theft.
    • Do not trust or act upon emails containing an urgent request for personal information such as usernames, passwords, account numbers, social security numbers, etc.
    • Avoid filling out forms in emails asking for personal financial information. Be sure that if you communicate any sensitive information that it is done via a secure website. To ensure you are on a secure site, check the beginning of the web address in your browsers address bar. 
    • Regularly log into your accounts online and check your financial statements regularly to ensure all transactions are legitimate.
  • Smishing—This technique uses cell phone text messaging for the same fraudulent intent.
  • Vishing—Fraudulent calls are placed to phones using an automated random dialer and fake caller ID data.
Digital Banking Safety

Today, we have lots of options when it comes to completing financial transactions. Mobile banking is an increasingly popular way to monitor and manage your money. Just be sure to practice good, safe behaviors and keep track of your gadgets. With a little common sense and attention, mobile banking can be both convenient and secure.

  • Avoid banking while on public networks as these connections aren’t very secure. Most places offering public Wi-Fi hotspots warn users not to share sensitive information.
  • Keep track of your mobile device. We take them everywhere, which makes it easy to misplace them. If your device has a digital locking mechanism you should use it. That layer of security might be enough to keep a thief from accessing your bank account before you can report your phone as missing.
  • Use an official mobile banking app from your financial institution. Most institutions include information on their websites about their official app and how to download it.
  • Install anti-virus software on your mobile device to protect your equipment and private information. Most anti-virus software is equipment specific, matched to the operating system built into the phone.