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Website Security Guidelines


First Heritage Federal Credit Union recognizes the importance of protecting the privacy of personal information about you, our members and others who visit our website. We believe that all personal and financial information specific to you that you provide to us through any channel constitutes personal information. You may give us personal information when you apply for membership, request a product or service, or when you send us email. This policy describes our information gathering and disclosure practices for our Internet website and email obtained at www.fhfcu.org. For additional information on privacy, please read our Privacy Policy.


Access to your online personal information is restricted.

Your personal information is only accessed by First Heritage Federal Credit Union personnel responsible for completing your request and/or transaction. Access to your information by credit union personnel is done to complete additional requests or transactions that you have authorized.

If you send us information by email, we will retain the information relevant to the transaction, service or product that is the subject of your email.

Only our staff uses the information sent to us to process your request and to assure that we have adequately addressed your inquiry and to handle any follow up questions you may have. Your email address will not be sold, nor will it be shared with others outside the credit union, unless we are required to do so by law.

First Heritage Federal Credit Union does not endorse nor control the external Internet websites which may be found as links from our website or other sites to which they may link.

The credit union does not control any specific commercial product or service these external Internet websites mention. Further, First Heritage Federal Credit Union does not guarantee the accuracy, completeness, efficacy, timeliness or correct sequencing of information their pages contain.


Information We Collect During Web Browsing Sessions:

The only information gathered during a web browsing session is the IP address of the computer requesting to view it. We do not install cookies during while browsing our website.


Information We Collect During First Line Online Banking Sessions:
HTTP Protocol Information

This includes information such as referring page, browser type, operating system, and browser configuration. This information is stored in web access logs.

Click-Stream Information

This data includes information such as which page was accessed, the time of the access, IP address of the visitor, and session tracking cookies. This information is stored in web access logs.

Interactive Data

Data generated from explicit user interactions with First Line Online Banking (logs of account activity). This information is stored in our online banking vendor (NetTeller) database.

Third Party Cookies and Pop-ups

In order to access certain applications of online banking provided, by a third party, such as bill payment or online statements you will be required to accept third party cookies/allow pop-ups from those third party vendors.


Purposes of Information Collected:
Completion and Support of Current Activity

Information is used to complete the activity for which it was provided, such fulfilling stop payment requests,

transferring funds between accounts, etc.

Web Site and System Administration

Information may be used for the technical support of First Line Online Banking.

This would include:

  • Verification of web site activity
  • Processing computer account information
  • Information used in the course of securing and maintaining the site
Research and Development

Information may be used to enhance, evaluate, or otherwise review the site.

By using this website, you signify your acceptance of the First Heritage Federal Credit Union Website

Security Policy. If you do not agree to this policy, please do not use this site. We reserve the right, at our

discretion, to change, modify, add or remove portions of this policy at any time. Please check this page

periodically for changes. Protecting your privacy is an on-going process for us. We will continue to review

the measures we take to protect the privacy, confidentiality and security of your personal information.

Thank you for reading this policy