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Digital Banking Security Principles

First Heritage Federal Credit Union recognizes the need to protect the confidentiality of the information that you provide and that may be viewed via the Internet. For that reason, we have adopted the following principles for FIRST LINE.

If you would like additional information or have any questions about these principles, please contact us by calling 800-833-3338 or by sending us an email message to These First Heritage Federal Credit Union FIRST LINE security principles do not constitute a contract and may be revised from time to time.

Your User Name and Password

Access to your account information via the Internet and the ability to complete transactions on your account is possible only with your valid user name and password combination. Your user name and password should be treated with the same care and confidentiality as your ATM card or debit card and PIN combination. You should avoid saving your password on your computer’s hard drive to prevent someone from gaining access to your account via the Internet. You should also use a unique user name and password for your online banking account. Please note that First Heritage Federal Credit Union will never ask you for your password. If you ever believe your user name and password have been misused, you should notify us at once by calling 800-833-3338, by sending us an email at, or by writing to us at:

First Heritage Federal Credit Union

202 Denison Pkwy E,

Corning, NY 14830

If sending an email, DO NOT include any confidential information.


Information you provide us or that we provide you, and any instructions you make to us via our online banking service are encrypted. This means that the information shared between your browser and First Heritage Federal Credit Union is scrambled using an algorithm and then decoded once it is received by us or by you using a decoder that is stored in your browser. We use, and require you to use and receive, 128-bit encryption. Note that email communication is not encrypted in this manner. Do not send confidential information or instructions to us via email. For more information, read the following section regarding email.


Cookies are bits of data that many companies operating on the Internet, including ours, use to identify you when you visit their web site. First Heritage Federal Credit Union uses cookies to make your use of our site more enjoyable and efficient. Cookies consist of bits of data placed into your web browser that allow us to identify you, tailor our offerings to you and speed up your experience with us whenever your log in to use First Heritage Federal Credit Union FIRST LINE. Cookies do not harm your hard drive or your system. You can personalize your browser to refrain from accepting cookies or to notify you when one will be sent. However, doing so may slow down your experience with that web site and may make certain pages unavailable to you.


Email communications between you and us are not encrypted, as are communications through First Heritage Federal Credit Union FIRST LINE. For that reason, you should refrain from sending us confidential information via email. We will likewise refrain from sending your confidential information using this method. 01/2015

If you wish to communicate confidential information to us, you can send us a secured message through FIRST LINE online banking, which will be encrypted as described in the above section.

Web Site Links

As a courtesy to our members, we may provide links to other related web sites that we feel may be of interest to you. We assume no responsibility for the availability or content of these sites. The addition of any of these links is not to be construed as an endorsement of any services offered by these sites.

Logging Out

It is recommended that you completely log out of FIRST LINE and close all instances of your browser when you finish transacting business with us. This will prevent an unauthorized user from obtaining access to your information while your connection is still open. If you do not perform any activity while you are connected to FIRST LINE for more than 15 minutes, you will be logged out automatically.


First Heritage Federal Credit Union uses firewalls to protect the integrity of your information and of the transactions you perform.


We take precautions against computer viruses by constantly scanning our site for viruses. It is recommended that you use one of the commercially available software applications to do the same with your computer.