SMS Privacy Policy
First Heritage Federal Credit Union ("First Heritage," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect information related to our text messaging services.
Information We Collect
When you opt in to receive SMS messages from First Heritage, we may collect:
- Your mobile phone number
- Your name, if provided
- Your communication preferences
- Records of SMS communications between you and First Heritage
- Information you voluntarily provide through text messages
- Opt-in and opt-out information
How We Use Your Information
We may use your mobile number to send messages including, but not limited to:
- Account notifications
- Fraud and security alerts
- Member service communications
- Promotional and marketing messages (only where you have provided the appropriate consent)
- Other information related to your relationship with First Heritage
Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We may share information with trusted service providers that assist us in delivering SMS communications, provided they are contractually obligated to protect your information and use it only to provide services on our behalf.
We may also disclose information when required by law or to protect the rights, safety, or security of First Heritage, our members, or others.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect your personal information. While we take reasonable measures to secure your information, no method of electronic transmission is completely secure.
Your Choices
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message, and no further SMS messages will be sent unless you opt in again.
For assistance, reply HELP or contact First Heritage:
Phone: 607.936.4667
Email: info@fhfcu.org
Message Delivery
SMS messages are delivered through participating wireless carriers. Delivery is not guaranteed and may be affected by factors outside our control.
Changes to This Policy
We may update this SMS Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have questions regarding this SMS Privacy Policy, please contact:
First Heritage Federal Credit Union
202 Denison Pkwy E., Corning, NY 14830
Phone: 607.936.4667
Email: info@fhfcu.org
For more details about your participation in our SMS program, please review our SMS Terms and Conditions.
SMS Terms of Service
By opting in to receive SMS messages from First Heritage Federal Credit Union ("First Heritage"), you agree to these SMS Terms of Service.
Program Description
First Heritage may send SMS messages related to your accounts, loans, member services, fraud prevention, digital banking, promotional offers, and other products and services.
Opt-In
You may opt in to receive SMS messages by:
- Providing your mobile number through an online form
- Agreeing during account opening or loan application
- Providing verbal consent
- Sending a designated keyword, (“START”) where applicable
Your consent to receive SMS messages is not a condition of obtaining products or services from First Heritage.
Message Frequency
Message frequency will vary depending on your accounts, services, and communication preferences.
Message and Data Rates
Message and data rates may apply according to your wireless carrier plan. Check with your mobile provider for details.
Opt-Out
You may opt out at any time by replying “STOP” to any SMS message from First Heritage. After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.
Help
For assistance, reply “HELP” to any message or contact First Heritage Member Services.
Supported Carriers
SMS service is available through participating wireless carriers. Carriers are not responsible for delayed or undelivered messages.
Privacy
Your privacy is important to us. Information collected through our SMS program is governed by our SMS Privacy Policy and our general Privacy Policy.
Eligibility
You represent that you are the subscriber or authorized user of the mobile phone number provided and are authorized to consent to receive SMS messages.
Changes to the Service
First Heritage reserves the right to modify or discontinue its SMS messaging services at any time without prior notice.
Disclaimer
SMS messaging services are provided on an "as available" basis. Delivery of messages is not guaranteed.
Contact Information
If you have questions regarding these SMS Terms & Conditions, contact:
First Heritage Federal Credit Union
Phone: 607.936.4667
Email: info@fhfcu.org